Support2018-04-09T07:48:19+00:00

CUSTOMER SUPPORT CENTER

What is the minimum configuration for playing MAT 2? What is the recommended configuration?2018-04-02T05:42:12+00:00

OS:
Minimum Requirement: Windows 2000sp4, Windows XPsp2, Vista, DX9.0c
Recommended Requirement: Windows 2000sp4, Windows XPsp2, Vista, DX9.0c

CPU:
Minimum Requirement: Intel Pentium IV 1.7GHz or above
Recommended Requirement: Intel Pentium IV 2.4GHz or above

RAM:
Minimum Requirement: 256MB or above
Recommended Requirement: 512MB or above

Graphics Card:
Minimum Requirement: 64MB RAM
Recommended Requirement: 128MB RAM

Sound Card:
Minimum Requirement: DirectX9 compatible
Recommended Requirement: DirectX9 compatible

Please check your computer is it correctly installed the graphics card driver, whether the hardware graphics card failure, and whether the client has done the correct installation. If all of the above problems occur, please seek help from the customer service.

After installing the game, why I cannot start the game?2018-04-02T05:38:24+00:00

First, please do an MD5 checksum on the client, if there is an error please download the client again. If there is no error in the checksum, please check that your client is it properly installed. If you still cannot start the game, please record your relevant information and contact customer service.

What is the reason increase PING in the game?2018-04-02T05:44:30+00:00

1-Your network connection is affected.
2-Your computer may be infected with a virus.
3-Your network is not compatible with the current network of the game server.
4-You are launching the game during the peak hours of the game server. The network resource is scarce.

What is the graphics card requirement for MAT 2?2018-04-02T05:38:23+00:00

For the minimum graphics card requirement MAT 2 is 64MB. We did a lot of testing, as long as the minimum requirement is satisfied, there will be no problem. If problems occur. Please record your relevant information and contact customer service.

What I can’t run the game setup?2018-04-02T05:38:23+00:00

Be sure to right click the setup file and choose Run as Administrator

What did the installation fail?2018-04-02T05:38:23+00:00

1-Your client download is incomplete.
2-Illegal operation during installation.

Why install or reinstall game appears blue screen?2018-04-02T05:38:23+00:00

Please make sure your client installation file is correct, redownload the client installation file and reinstall the game.

What it shows “Disconnected from gateway please log in again”?2018-04-02T05:38:23+00:00

The server is offline. You are most likely trying to connect to the server during maintenance.

Stuck on the loading screen after entering a game?2018-04-02T05:38:23+00:00

Please close the client and log in to the game again.

How to repair the game files?2018-04-02T05:38:23+00:00

There is a repair tool in the game folder. When you fail to update, start game failure, install game failure, anti-virus software automatically delete client files and other failure situations. You can use the repair tool that detects whether your client files are missing or broken, and automatically repair the client.

How long character name can be set?2018-04-02T07:58:38+00:00

Maximum 16 characters.

Can I delete characters or change their names?2018-04-02T07:58:38+00:00

No. You cannot delete characters, nor can you change your characters’ names after you create them.

How to screenshot in MAT 2?2018-04-02T07:58:38+00:00

Press “Print Screen” or “Prt Scr” on your keyboard (next to F12). You can find your screenshot in the MATScreen folder under the game file.

What is rank?2018-04-02T07:58:38+00:00

Rank is your level in MAT 2. Higher of your rank experience more game content.

How to upgrade the rank?2018-04-02T07:58:38+00:00

Through the game, you gain honor (experience) accumulated to level your rank.

When I add a friend, the system indicates the failed process. How to solve this problem?2018-04-02T07:58:38+00:00

Please login to game client again, and repeat the process of adding friend.

How to delete friends?2018-04-02T07:58:38+00:00

The function will be released soon. Stay tuned.

How long character name can be set?2018-04-02T07:58:38+00:00

Maximum 16 characters.

Can I delete characters or change their names?2018-04-02T07:58:38+00:00

No. You cannot delete characters, nor can you change your characters’ names after you create them.

How to screenshot in MAT 2?2018-04-02T07:58:38+00:00

Press “Print Screen” or “Prt Scr” on your keyboard (next to F12). You can find your screenshot in the MATScreen folder under the game file.

What is rank?2018-04-02T07:58:38+00:00

Rank is your level in MAT 2. Higher of your rank experience more game content.

How to upgrade the rank?2018-04-02T07:58:38+00:00

Through the game, you gain honor (experience) accumulated to level your rank.

When I add a friend, the system indicates the failed process. How to solve this problem?2018-04-02T07:58:38+00:00

Please login to game client again, and repeat the process of adding friend.

How to delete friends?2018-04-02T07:58:38+00:00

The function will be released soon. Stay tuned.

After added the counterpart to blacklist, both parties cannot do anything at all?2018-04-02T07:57:35+00:00

All the requests issued by the blacklisted players will be blocked, including public chatting and personal chatting, excluding server chatting and zone chatting.
If you choose to add on the blacklist in the ‘Player’s List’, just click the selected player and add him/her to the blacklist. The Player’s List will not change but the indicator of ‘The player has been blacklisted’ will be given.
If you choose to add on the blacklist in the ‘Friends List’, the blacklisted player’s nickname will be deleted from Friends List and transferred to the blacklist, and the indicator of ‘The player has been blacklisted’ will be given.

Does weapon have a usage time?2018-04-02T07:57:35+00:00

Default weapons have no usage time. But, majority purchase weapons and task acquired weapons have usage time.

If I bought 2 same items from Item Mall, can I double up the usage time (delay the expiry date) for the item?2018-04-02T07:57:35+00:00

No, the 2 same items cannot accumulate the usage time by each of the other.

If I purchased a weapon but put it in the inventory without equipping it, will the usage time be deducted?2018-04-02T07:57:35+00:00

For the purchased weapon, the usage time will be automatically deducted even you put it inside inventory and never equip it. The weapon will be expired at the time indicator become ‘0’.

How to equip new weapons after I bought them?2018-04-02T07:57:35+00:00

You need to enter the store to equip the weapon. Every weapon type has a specific slot.

How to get weapons that are not sold in the mall?2018-04-02T07:57:35+00:00

These weapons are obtained from events.

How to enter a room?2018-04-02T07:57:35+00:00

You will see a list of different type of game room in the lobby. Double click or select the room and click “Enter Room” to join the room. Enter the room password if needed.

How to create a room?2018-04-02T07:57:35+00:00

Click “Create Room” button in the lobby, choose your game mode and set the game room rules, click OK.

What information does display game room in the lobby?2018-04-02T07:57:35+00:00

Room name, Game map, Game mode, Time limit, Limit the number of people, Weapon restriction.

No idea about MAT 2 controls?2018-04-02T07:57:35+00:00

Press “F1”, you can see a detailed controls map.

How to view system menu?2018-04-02T07:57:35+00:00

Press “ESC”.

How to relocate if I am stuck in the game?2018-04-02T07:57:35+00:00

Press “N” to view weapons selection interface, choose “Reborn now” and click confirm.

How to switch weapon type?2018-04-02T07:57:35+00:00

At the beginning of the game will pop up the weapons selection interface and you can choose the weapon you want. Switch weapon during the game, by default, press “N” to view weapons selection interface, the player through the selection of options to switch weapon.

How to plant a bomb?2018-04-02T07:57:35+00:00

Press “5” switch to bomb, press and hold the left mouse button in the bomb site. When the installation progress bar is full, the bomb is planted successfully.

How to use sniper scope?2018-04-02T07:57:35+00:00

Click right mouse button once to activate 1x scope. Click right mouse button twice to activate 2x scope.

How to pick up weapons from others in the game?2018-04-02T07:57:35+00:00

Press “G” to drop your weapon and move to pick up the weapon you need. You can only pick up the same type of weapon you dropped.

How to dance?2018-04-02T07:57:35+00:00

Press “V”

How to switch on/switch off torchlight, and how to use the phonetic function?2018-04-02T07:57:35+00:00

Press ‘F’ to switch on/switch off the torchlight.
Click on ‘clock’ button on the game interface to open/close Team phonetic function. Press ‘K’ key to open/close Area phonetic function.

How to lie on the floor?2018-04-02T07:57:35+00:00

You must equip with a heavy machine gun and click the right mouse button.

Kick rules for AFK in MAT 2?2018-04-02T07:57:35+00:00

In game: 5 minutes, kick to waiting room; Room- 5 minutes, kick to the lobby; Lobby, Store, Mall- 1 hour, kick to the login screen.

How to earn Silver in MAT 2?2018-04-02T08:03:06+00:00

1- Completing a game will earn Silver, the better the record, silver coins get more. Withdrawal from the game will not be able to obtain Silver.
2- Purchase package can get additional silver.
3- Purchase costume can get additional silver.

How to top up Gold and buy weapons?2018-04-02T08:03:06+00:00

Click “Mall” button in the lobby. In the mall, you can complete “Top Up” and “Buy” two actions. Select any one item, click “Buy” button will pop up a detailed checkout list. You can also drag and drop items into the shopping cart for one lump sum settlement.

Ratio of GS coin and MAT 2 Gold exchange is?2018-04-02T08:03:06+00:00
Weekly maintenance time for MAT 2?2018-04-02T08:03:57+00:00

Every Wednesday morning. Depending on the size of the update, the length of time will change.

Client update not working or update too slow?2018-04-02T08:05:24+00:00

1-Servers failure or maintenance in progress.
2-Your internet connection is broken.
3-Your computer may be infected with a virus.

Why do updates always failed?2018-04-02T08:06:05+00:00

1- Server busy will cause game client update failure, please try the update later.
2- Firewall or antivirus settings problem can cause update failure. Please close the firewall or antivirus temporarily when updating.[If all of the above ways are not working, please download the latest update package from the official website for the update manually.]